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Experience

May 2022 - Present

Oracle India Pvt Ltd.

Principal UX Designer

  • Working in the Core UX GBU of Oracle, responsible for Strategies and design experiences for Oracle products under the finance Domain.

  • Creating wireframes using Figma; Following Oracle's Redwood Design system,

  • Consulting Product teams to spread awareness on the Redwood design process and hand-holding for implementation

  • Conducting UX boot camps on the Redwood design process and Redwood design systems for people across the JAPAC region.

2020- May 2022

Digitate

(A Product arm of Tata Consultancy Services )

Head, Experience Design Studio

  • Manage a portfolio of 10+ software products. Ensure adherence to UCD processes. Mentoring and guiding a team of UX designers.

  • Responsible to standardize UX processes, mature UX of products, offering a consistent experience to internal and external users, defining collaborative working models, and envision future UX for the brand.

Customer Experience Manager

  • Focused on understanding the experiences of users at various touchpoints of their journey with the products and the company.

  • This journey includes analyzing the outside-in approach as well inside-out approach that includes numerous internal teams and stakeholders.

  • planning can actions on the insights received to enhance the overall Customer Experience.

2011 - 2020

Tata Consultancy Services

UX Design Head, PX CoE

  • Leading Design group of Product Experience CoE, responsible for Strategies and design experiences for various TCS products.

  • Supervising customer service satisfaction, resource management, delivery excellence, team growth, and project delivery timelines

  • Conducting User requirement workshops, designing thinking activities for various groups within the organization.

  • Defining processes to assess products for various UX parameters

  • Enabling people to carry out UX assessment and basic UX activities for different product teams

  • Conducting UX awareness sessions, training at the organization level

  • Working with senior management to create a business plan for CoE every year and ensuring implementation

Lead UX Designer, PX CoE

  • UX planning, strategy and UX design activities carried out for various internal products as well as for portal designed as a part of CSR

  • Applying UX techniques and following UC Processes including field research, user interviews, Affinity diagramming, persona creation, wireframe creation, guiding VD team and working closely with the engineering team to implement designs

Sr. UX Designer, Enterprise Solution

  • Interaction design creation based on business requirement gathering (traveled to SAP Germany, SAP Bengaluru) 

  • Redesigned internal product (thick client application) of TCS to automate testing applications built using SAP. 

  • Provided design consultancy to other products by doing Heauristinc evaluations, provides wireframes for proposed designs

2005 - 2011

iGate Patni

(Patni was taken over by iGate, renamed to iGatePatni)

UX Specialist

  • Responsible to define & manage a seamless user experience for the Internet / Intranet/product / desktop applications.

  • Traveled onsite to present UX capability and begged the contract from one of the key GLobal organizations.

  • Managed & guided geographically spread design teams.

UX Architect

  • Worked closely as a co-founder to establish UX coE from the size of 3 to 60+

  • Worked as UX architect to plan and execute design projects

  • Traveled onsite(United Kingdom) for a client project and created an opportunity for large UX engagement and helped grow a portfolio of CoE

  • Responsible to recruit and mentor UX designers

  • Planning resource loading while ensuring high UX quality for various client projects

  • Assisted pre-sales activities by giving UX capability presentations to clients

  • Drafted responses to several ‘Request for Proposals' (RFPs)

  • Worked on multiple UX POCs to acquire large deals.

UX Designer

  • Traveled to client locations (USA, Japan) to carry out stakeholder interviews and user research for different clients

  • Worked closely with stakeholders, development teams to ensure business requirement gathering and implementation of design in the right way

  • Responsible to create design solutions based on user research data

  • Responsible to create Wireframes, visual designs for intranet portals

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